Downtown Portland Delivery


We are critically aware that order accuracy and an impeccable fill rate are essential to the success of our customers who depend on our efficiency to run their own businesses.

At the same time, we are committed to operating our business with a commitment to preserving the environment and reducing our impact on the planet.

Our purchasing and warehouse teams pride themselves on maintaining the absolute highest standards in both of these areas.

Order Fulfullment:
• 98.5% order fill rate (inclusive of all supplier-out-of-stocks)
• Less than 1 error per 10,000 items picked
• Over 99.8% order accuracy rate on deliveries

Environmental Impact:

  • Over 100,000 pounds of cardboard recycled annually…over 1,000 trees worth!  
  • Nearly 5,000 pounds of plastic recycled annually
  • Installed movement-sensitive LED lighting throughout the distribution center and offices, reducing our electrical usage by approximately 50%
  • Continuously update trucking fleet to realize 10% annual improvement in fuel efficiency and reduced emissions

Rich and Rhine Recycling Program